Refund Policy
Return Policy
At Verita Culture, we want you to feel confident in every purchase. Please review our return policy carefully so expectations are clear and the process remains smooth for everyone.
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery, provided the item meets the conditions below.
Eligible Items Must Be:
-
Unworn, unused, and unwashed
-
In original condition with no damage, stains, or odors
-
Returned with original packaging (if applicable)
Items that do not meet these criteria may not be approved for return.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
-
Customized or personalized items
-
Sale or clearance items
-
Gift cards
How to Start a Return
To initiate a return or exchange:
-
Email us at support@veritaculture.com
-
Include your order number and reason for return
-
Our team will review your request and provide next steps
Returns sent without prior approval may not be processed.
Return Shipping
-
Customers are responsible for return shipping costs
-
Original shipping fees are non-refundable
-
We recommend using a trackable shipping method, as we are not responsible for lost return packages
Refunds
Once your return is received and inspected:
-
Approved refunds will be issued to the original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
-
Contact us within 48 hours of delivery
-
Include photos and your order number
We will evaluate the issue and arrange a replacement or refund if approved.
Exchanges
If you need a different size or item:
-
Exchanges are subject to inventory availability
-
We recommend contacting us as soon as possible to secure your replacement
Our Commitment
As a family-owned brand, we value transparency, fairness, and customer satisfaction. If you have questions or concerns, our support team is here to help.
📧 Contact: support@veritaculture.com